FAQ

FAQs

  • Can I order a picture in a different size that is not offered?

We can sure try! Please contact us via phone call 315/777-6059 or email, store@thegoldlocker.com, with the name of the print you would like, the desired size, and the media. We will get back to you as soon as possible.

  • Will you be offering new media?

Yes! We are working on adding new media such as prints on metal or magnetized art work.

  • Do you post new prints?

Yes! We will continue expanding the store, offering new and more products. If you would like, you can sign up for our emailing service, where we send you a simple email saying “Hello! We have a new print! Check us out!” Simple.

  • I would like a print in one of the rectangle sizes, a 12x36, but I want it cropped in a different place. Can you do that for me?

We would love to try! Please contact us via phone call 315/777-6059 or email, store@thegoldlocker.com, with the name of the print, where you would like it cropped, and a rough size of the cropping. We will work with you to get your print perfect.

  • I would like to have a description of the print, where it was taken, time of day, where etc. IS that possible?

Of course! We can write about the print and we can mail it, or email it to you.

  • I like the canvas style, but I would like the thickness to be different. Can you do that?

Sure! Our standard thickness for the canvas is 1.5” thick. We can go to a 0.75” thick. If this is something you are interested in, please contact us via phone call 315/777-6059 or email, store@thegoldlocker.com, with the name of the print, if it is a canvas wrap around or black canvas wrap, and what thickness is preferred. We will work to make the print perfect for you!

  • How can I search for photos?

All photos have tags on them. You can search for nearly anything on in the search bar, using words ranging from locations to colors. Try it!

  • Will you have sales?

Yes! We will have sales at various times throughout the year.

If you have any other questions, email us or give us a call! 315/777-6059

  • Can I wash Sea Bags?

Yes! They are machine safe or you may spot clean them. Super hardy!

  • I would like faster shipping on materials. Can you do that?

Yes! We can do expedited shipping for you if need be. Please call us at 315/777.6059 or email us at store@thegoldlocker.com and tell us what you are looking for.

  • Can I make returns?

Yes! Returns must be within 30 days of purchase. For more information and so we can help you with it, please call us at 315/777.6059 or email us at store@thegoldlocker.com

 

If you have any other questions, email us or give us a call! 315/777-6059